It can take up to 30 days for a customer to receive a credential. If the credential is not received 30 days from the date of application, the customer must visit a field office within sixty (60) days of application to be eligible for a replacement credential at no charge.
Changes in personal information, including address, are not allowed by using the Internet or mail-in method of renewal. If you require any changes, you must visit your local Office of Motor Vehicles for issuance of a new identification card.
NOTICE: On October 3, 2016, Louisiana began issuing Real ID compliant credentials. In order to obtain a credential with a Real ID indicator, you must visit a motor vehicle office. If choosing to utilize the internet renewal process, the credential you receive will display the verbiage "Not for Federal Identification". Please visit www.expresslane.org for information on Real ID requirements.